The IBPS Institute (IBPS) is once again opening the doors for thousands of aspiring government work through its 2025 recruitment unit for customer service associates. With 10,277 impressive vacancies throughout India, this opportunity is perfect for any degree that aims to launch a stable and rewarding banking career. In this in-depth guide, you will find all the essential information-enclosed eligibility, registration process, significant dates, selection criteria and a detailed vacancy table by state to help you register with confidence in IBPS exam 2025 customer service 2025.
About IBPS and the 2025 Recruitment Drive
IBPS is a well-respected authority responsible for the recruitment of staff in various public sector banks in India. The notification for the Customer Service Associates (CRP CSA – XV) recruitment was officially released on July 29, 2025. Applications are accepted online from August 1 to August 21, 2025.
This annual recruitment drive is one of the most anticipated events for those keen on banking careers due to its transparent selection process and impressive number of openings.
Vacancies: State-wise Breakdown
A total of 10,277 vacancies have been announced for the position of Customer Service Associate. Here’s a detailed breakdown:
| State/UT | No. of Vacancies |
|---|---|
| Andaman & Nicobar | 13 |
| Andhra Pradesh | 367 |
| Arunachal Pradesh | 22 |
| Assam | 204 |
| Bihar | 308 |
| Chandigarh | 63 |
| Chhattisgarh | 214 |
| Dadra & Nagar Haveli and Daman Diu | 35 |
| Delhi | 416 |
| Goa | 87 |
| Gujarat | 753 |
| Haryana | 144 |
| Himachal Pradesh | 114 |
| Jammu & Kashmir | 61 |
| Jharkhand | 106 |
| Karnataka | 1,170 |
| Kerala | 330 |
| Ladakh | 5 |
| Lakshadweep | 7 |
| Madhya Pradesh | 601 |
| Maharashtra | 1,117 |
| Manipur | 31 |
| Meghalaya | 18 |
| Mizoram | 28 |
| Nagaland | 27 |
| Odisha | 249 |
| Puducherry | 19 |
| Punjab | 276 |
| Rajasthan | 328 |
| Sikkim | 20 |
| Tamil Nadu | 894 |
| Telangana | 261 |
| Tripura | 32 |
| Uttar Pradesh | 1,315 |
| Uttarakhand | 102 |
| West Bengal | 540 |
Important Dates
| Event | Date |
|---|---|
| Notification Release Date | 29-07-2025 |
| Online Application Start Date | 01-08-2025 |
| Deadline for Online Applications | 21-08-2025 |
Candidates are advised to complete their applications ahead of the deadline to avoid last-minute issues.
Eligibility Criteria
- Education: Applicants must have completed a graduation degree in any discipline from a recognized university.
- Age Limit: The maximum age allowed is 28 years as of the closing date of the application. Check the official notification for relaxations applicable for reserved categories.
- Nationality: Indian citizens and other categories as specified in the official notification.
Application Process
- Visit the Official IBPS Website: Go to ibps.in.
- Find the Recruitment Section: Locate the link for “Customer Service Associates Online Form 2025.”
- Register & Fill Details: New users must register with basic details, while returning users can log in and proceed.
- Submit All Required Documents: Scan and upload certificates, signatures, and photographs as per format.
- Payment of Application Fee: Complete the payment using available online methods (credit/debit/net banking).
- Final Submission: Review all details and submit your application.
- Take a Printout: Ensure you save or print your application form and fee receipt for future use.
Selection Process
IBPS follows a multi-phase selection process to ensure merit and fairness. Candidates must typically go through:
- Preliminary Examination
- Main Examination
- Personal Interview/Document Verification
Exam patterns can vary, so refer to the latest syllabus and exam scheme provided with the official notification.
Exam Pattern & Syllabus
While the article primarily provides links to the exam pattern and syllabus, typically, the IBPS Clerk/CSA examination covers:
- Reasoning Ability
- English Language
- Quantitative Aptitude
- General Awareness (Banking focus)
- Computer Knowledge
Each section is timed and carries specific weightage. Candidates are advised to check the most current pattern for the year 2025 from the official IBPS notification portal.
Application Fee
The application fee varies based on category—usually lower for candidates from reserved categories. Confirm the exact amount and mode of payment in the official notification before applying.
FAQs About IBPS Customer Service Associates Recruitment 2025
1. When does the online application process start?
- August 1, 2025.
2. What is the last date to apply?
- August 21, 2025.
3. Who is eligible to apply?
- Any graduate can apply, provided other criteria (age, nationality) are also fulfilled.
4. What is the maximum age limit?
- 28 years as on the closing date of the application.
5. How many vacancies are available?
- A total of 10,277 vacancies are open for the Customer Service Associate post.
Helpful Resources
Applicants can refer to the following for more information:
- Official Notification PDF (available at ibps.in)
- Application Portal (ibps.in)
- Exam Pattern & Syllabus (linked on the portal)
Additional Tips for Applicants
- Prepare all documents in advance: educational certificates, photos, signatures, etc.
- Visit the IBPS website regularly for updates on exam dates and admit card announcements.
- Use the official resources for the most accurate and up-to-date syllabus and pattern.
Pursuing a Customer Service Associate position through the IBPS is a prestigious opportunity. With thousands of vacancies and a transparent recruitment process, now is the perfect time for graduates to take the next step in their banking career journey!